FAQs

1. Do you take pre-orders?
Yes — all orders are made fresh and require pre-ordering. We recommend booking at least 7 days in advance to secure your date. We do accommodate last minute requests depending on slot availability.

2. How can I place an order?
You can request an order through:

Email us at thehotboxtoronto@gmail.com

3. How do I pay for my order?
We accept e-transfer or cash payments only at this time. Full or half payment via e-transfer is required to confirm your order. If paying by cash, kindly let us know beforehand to confirm order.

4. How far in advance should I order?
For custom cakes, we recommend ordering at least 2 weeks in advance. For cookies and smaller desserts, 5 day notice is preferred. However, we do accommodate last minute requests when possible.

5. Do you offer delivery?
Not at the moment — all orders are pick-up only from 361 Front St W, Toronto, M5V 3R5.

6. Do you accommodate allergies or special dietary requests?
Please let us know about any allergies when placing your order. While we do our best to accommodate, our kitchen is not allergen-free.